Terms of Service

The Rules for Using Avra

Last updated: 14 February 2025

These terms govern your access to Avra’s AI-powered inbox, auto-reply, CRM, task, and call tooling. By logging in or connecting Gmail, you agree to the conditions below.

Accounts & Eligibility

  • You must be at least 18 and authorized to bind your organization.
  • Keep credentials confidential; you are responsible for workspace activity.
  • Provide accurate information and update it as needed.

Acceptable Use

  • No unlawful, fraudulent, or abusive behavior.
  • Do not probe, scrape, or disrupt the Service or other users.
  • Respect Google and other platform policies tied to your connected accounts.

Subscriptions & Billing

  • Paid plans bill in advance on a recurring basis until cancelled.
  • Taxes may apply; missed payments can lead to suspension.
  • Cancellations take effect at period end; refunds only where required by law.

Connected Accounts

  • You authorize Avra to access Gmail or other integrations solely to deliver enabled features.
  • Third-party terms continue to govern your use of those services.
  • We are not responsible for third-party outages or changes.

Intellectual Property & Confidentiality

Avra owns the Services, software, and branding. You grant us a limited license to use your content only to deliver functionality and meet legal obligations. Feedback is optional but may be used without restriction. Both parties agree to protect confidential information and comply with the Privacy Policy.

AI agents may draft messages, calls, or analytics automatically; review outputs before sending. You are liable for the communications you send through Avra.

Service Availability, Support & Termination

We strive for high uptime but do not guarantee uninterrupted access. Planned maintenance and critical updates may be communicated via in-app notices or email. Support is available through chat or email, with response times based on plan tier.

You may cancel at any time via the billing portal. We may suspend or terminate accounts for policy violations, security risks, or unpaid invoices. Upon termination, your license ends but sections on intellectual property, confidentiality, disclaimers, and liability survive.

Disclaimers & Liability

  • Avra retains IP rights in the platform; you keep ownership of your content.
  • We license your content only to operate, secure, and support the Services.
  • AI output may contain errors; review drafts and automation before sending.
  • Services are provided “as is”; we disclaim implied warranties where permitted.
  • Our aggregate liability is capped at fees paid in the prior six months.

Some jurisdictions do not allow certain warranties or limitations; in those areas we apply the maximum limits permitted by law.

Indemnification & Disputes

You agree to defend and indemnify Avra against claims arising from your content, use of the Services, or breach of these Terms. These Terms are governed by California law, and disputes will be resolved in the state or federal courts located in San Francisco, unless both parties agree to arbitration.

The UN Convention on Contracts for the International Sale of Goods does not apply. We may update these Terms from time to time; continued use constitutes acceptance.

Contact

Questions about these Terms? Reach out and our team will respond promptly.

  • Avra Labs, Inc.
  • 548 Market St PMB 62555
  • San Francisco, CA 94104, USA
  • legal@hireavra.com